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Refund Policy

Business Ready Websites – Refund Policy

We are so confident that you will be delighted with your Business Ready website that we are happy to refund in full your basic payment, providing we receive your request in writing (via email or post), within 7 days of the order being placed and payment received. Any additional un-recoverable costs we have incurred, over and above the basic installation, will be subtracted from the basic payment when the refund is made. An example of an un-recoverable cost would be if you had asked us to purchase images on your behalf.

In order to request a refund please contact us (via email or post) giving the following details;

Your Name
Customer Number
Order Number
Date of Order Placement
We would also be grateful if you could let us know the reason for your refund request, as we are always looking to improve our products and our customer service.

We will process the refund within 7 days of the request being received.

Bespoke Website Design – Refund Policy

Our refund policy for bespoke website design services, differs from that for the Business Ready website range and reflects the differing way we charge for this service.

The following are the types of charges we make for our bespoke website design services and these vary depending on the extent and complexity of client requirements;

Consultation Fee – via phone – Free
Consultation Fee – Face-to-Face meeting – Free
Initial Deposit – after requirements agreed – 50% of quoted charge
Second Payment – after mockups agreed – 25% of quoted charge
Final Payment – after completed website delivered – full outstanding balance
As all of the above charges are intended to reflect work carried out by ourselves, none of the above charges, for our bespoke website design services, are refundable, once paid. However, the client can request that no further work takes place and will not be liable for any further charges.